![]() If you don’t contact us by the due date, we’ll report your account as defaulted to the credit reference agency. If you’re unable to clear your balance or set up an arrangement, please contact us before the due date on the default notice. Whilst this doesn’t have a positive impact on your credit score, it’s not as impactful as a late payment status. This tells other lenders you’d fallen behind, but are actively taking steps to clear that balance. If your balance is overdue and you agree an arrangement to pay your debt over a period of time, we’ll share an arrangement status with the credit reference agency. If you set up an arrangement, we’ll report this to the credit reference agency. This will advise that you have until the end of the month to either clear your balance in full or set up an arrangement to clear the arrears. If you don’t pay your balance within two months, we’ll issue a default notice. ![]() ![]() if you’re one month late, we’ll report a 1 status and so on. If you’re late paying your bill, we’ll report this to the credit reference agency in increments of months i.e. It's important that you pay within the due date of your bill because if you’re late paying, this could impact your credit score negatively: If you pay on receipt of bill and you’re up to date with your payments or you pay by monthly Direct Debit, this will have a positive impact on your credit score. This enables us to tailor our products and services to you.Īfter you’ve joined us, we’ll start sharing your payment performance too. This credit check provides us with your current credit score. A full credit check will stay on your credit report for 12 months. The impact this has on your credit score is minimal, providing you don’t have too many hard searches within a short space of time. This is a full credit check (commonly known as a hard search). When you join us we'll perform a credit check. You can read more about standing charges on our blog. The charge pays for costs such as government schemes to help reduce carbon emissions and fuel poverty, connections to and maintenance of the energy network as well as service administration charges. Standing charges are a fixed daily amount that customers have to pay, no matter how much energy you use. If you've switched tariff since your last bill then you'll see separate calculations based on the different energy prices. ![]() You'll also be able to see all of the calculations on your bill, including your current energy prices as well as the details for your electricity and gas meters. Normally you'll be in credit in the summer months and debit in the winter months when your energy usage is higher. If you pay by Direct Debit then you'll see the list of monthly payments you've made and the balance is there to show you whether you're in credit or debit. ![]() Payments - How much you've paid since your last electricity and gas bill.īalance - This is the balance due for payment. Previous balance - This is the balance of the energy bill you had before.Ĭharges - How much electricity and/or gas that you've used plus any standing charges. There are several important bits that you should check when you do receive your electricity and gas bill: We're here to make your energy bills as simple as possible to read. Understanding your electricity and gas bill. ![]()
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